Last Updated: 24/11/2025
Welcome to DURLI, an online marketplace that helps users in Libya browse and purchase car parts, oils, tools, and automotive accessories.
This Privacy Policy explains how we collect, use, and protect your information when using our mobile application.
1. Information We Collect
We may collect the following types of data:
1.1 Personal Information
- Name
- Email address
- Phone number
- Delivery address
- Account details
1.2 Device & Usage Information
- Device model, OS version, IP address
- App interactions, browsing activity, search history
1.3 Location Data
Used to detect your city for delivery availability and showing nearby stores.
Location access is optional, and you may disable it at any time.
1.4 Photos, Camera & Files
We may request access to:
- Camera: to allow users to take photos of car parts for inquiries.
- Photo Library: to upload existing images.
- Files/Documents: to upload invoices or car-related documents.
1.5 Microphone & Contacts (Optional)
- Microphone: used only if the user chooses to send voice messages to customer support.
- Contacts: used only when the user selects contact-sharing inside support, never automatically.
1.6 Notifications
Used to send order updates, delivery status, and promotional offers.
2. How We Use Your Information
We use the collected information for:
- Creating and managing user accounts
- Processing and delivering orders
- Providing customer support
- Improving app performance and stability
- Sending order updates and notifications
- Preventing fraud and ensuring secure transactions
3. Data Sharing
We do not sell user data.
We may share limited information only with:
- Delivery partners (only name, phone, address)
- Service providers who help operate the app (e.g., notifications, analytics)
All partners follow strict confidentiality and data protection standards.
4. Data Security
We use encryption and secure servers to protect your data.
Although no system is 100% secure, we apply industry-standard measures to minimize risks.
5. User Rights
Users can request at any time:
- Account deletion
- Data removal
- Correction of personal information
Contact us directly for such requests.
6. Permissions Explanation
- Camera/Photos: uploading car part images
- Location: showing delivery coverage
- Notifications: sending order updates
- Microphone: optional voice support
- Contacts: optional support feature
- Files Access: upload documents when needed
You can disable any permission through your device settings.
7. Children’s Privacy
The app is not intended for users under 13 years old.
We do not knowingly collect data from children.
8. Changes to This Policy
We may update this policy occasionally.
We will notify users of major changes inside the app.
9. Contact Us
For questions or privacy requests, contact us at:
salahmap1010@gmail.com
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